Shipping policy
At FJORD, we aim to provide a seamless shopping experience, and that includes fast and reliable shipping for all our customers. Please take a moment to review our general shipping policy:
Processing Time
Orders are typically processed within 1-3 business days after payment confirmation. Please note that processing times may vary during busy periods, such as holidays or sales events.
Shipping Methods
We offer the following shipping options:
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Standard Shipping: Estimated delivery within 5-7 business days
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Expedited Shipping: Estimated delivery within 2-4 business days
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Overnight Shipping: Available for urgent orders (Additional charges apply)
Shipping Fees
Shipping costs are calculated at checkout based on the delivery address and the shipping method selected. Free standard shipping is available on orders over $100 within Canada.
International Shipping
We currently ship to select international destinations. International shipping rates will vary based on the destination and weight of the order. Customs fees and import duties may apply depending on your country’s regulations and are the responsibility of the customer.
Order Tracking
Once your order has shipped, you will receive a tracking number via email so you can monitor the progress of your delivery.
Shipping Delays
While we strive to meet estimated delivery dates, shipping carriers may experience delays due to weather, holidays, or other unforeseen circumstances. FJORD is not responsible for delays caused by third-party shipping carriers.
Incorrect Shipping Address
Please double-check your shipping information at checkout. FJORD is not responsible for orders that are lost or delayed due to incorrect shipping addresses. If you realize there is an error in your shipping address, please contact us immediately to make corrections before your order is shipped.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact our customer support team at [email address] within 7 days of receiving your package. We will assist you with resolving the issue and may provide a replacement or refund based on the circumstances.
If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team.